A Scalable, Insight-Driven P2P Transformation Enabled by CrossCountry Consulting

A global leader in intelligent identity solutions, Ping Identity empowers enterprises to secure and manage digital identities across complex, hybrid IT environments. As the company continued its impressive growth trajectory, leadership recognized the need to modernize internal procurement operations to strategically support expansion, enhance governance, and drive financial transparency. As a Thoma Bravo portfolio company, this transformation supported a broader mandate for operational rigor, scalable infrastructure, and long-term value creation.

Challenge

As Ping Identity scaled, its existing procure-to-pay (P2P) processes faced increasing pressure from manual workflows, disparate systems, and limited visibility into enterprise spend. These legacy systems made it difficult for finance and procurement teams to operate with the required efficiency, enforce policy compliance consistently, or deliver real-time insights to inform strategic business decisions.

Leadership sought to transform procurement from a transactional process into a strategic, data-driven function – one that could not only support rapid growth but also improve controls, elevate the user experience, and sharpen decision-making. To achieve this, Ping Identity needed a modern P2P platform paired with a collaborative implementation partner who understood both the technology and the operational realities of a comprehensive procurement transformation.

“CrossCountry’s knowledge of Coupa modules was absolutely outstanding. They were flexible and adjusted the implementation plan to dedicate a full month to detailed training during the build phase. That was the secret to the project’s success. It upskilled our team and delivered a significantly better outcome from testing. Their expertise continues to add tremendous value as we shape the future roadmap for continuous improvement in Coupa.”​
Matt Row – Director of Business Services, Ping Identity​

How We Helped

Ping Identity selected Coupa as its P2P platform and chose CrossCountry Consulting as its trusted implementation and advisory partner. Our team worked in close partnership with Ping Identity stakeholders across procurement, finance, and controllership to design and deploy a solution precisely aligned to the company’s operating model and long-term growth objectives.

CrossCountry’s Coupa experts helped Ping Identity:

  • Redesign end-to-end P2P processes, replacing manual and inconsistent workflows with standardized, automated controls.
  • Configure Coupa to deliver enhanced spend visibility, enabling procurement and finance leaders to access reliable, real-time data for analysis and action.
  • Strengthen governance and compliance by embedding policies directly into the procurement experience, shifting from retroactive enforcement to proactive guidance.
  • Improve the overall user experience, driving adoption and satisfaction across all business users and procurement stakeholders.
  • Enable effective change management and adoption, ensuring teams understood not just how to use Coupa, but how the platform supported broader strategic business objectives.

By combining deep Coupa expertise with a collaborative, business-first approach, CrossCountry ensured the transformation was more than a system implementation—it was a meaningful operational evolution.

Results

With Coupa successfully implemented, Ping Identity has transitioned its procurement function into a more strategic, insight-driven operation. The new platform provides teams with greater control over enterprise spend while reducing friction for end users and fostering improved collaboration between procurement and finance.

Key outcomes included:

  • Improved visibility into enterprise spend, enabling more informed and strategic decision-making.
  • More efficient and consistent P2P processes, reducing manual effort and mitigating operational risk.
  • Stronger financial controls and compliance, embedded directly into daily workflows.
  • A scalable procurement foundation, capable of supporting Ping Identity’s continued growth and innovation.

As highlighted in CPO Strategy, Ping Identity’s transformation demonstrates how modern P2P platforms – when implemented with the right partner – can elevate procurement from a transactional function to a strategic business enabler.

A Foundation for the Future

Today, Ping Identity is positioned with a procurement platform that supports agility, transparency, and scale. With CrossCountry Consulting as its Coupa partner, the organization has the forward-looking tools and processes needed to continuously optimize spend, strengthen governance, and adapt as the business evolves.

Your procurement function isn’t just about cost control. It is a strategic level for enterprise success.

Take the Procurement Transformation Maturity Assessment to benchmark readiness, surface priority actions, and receive a readiness snapshot with recommended next steps.