Challenge
A rapidly growing global AI software company lacked a unified view of performance across its diverse international footprint and various business units. Finding it difficult to manage financial operations when running on a combination of Microsoft Dynamics, QuickBooks, and multiple NetSuite instances, collaboration and strategic decision-making was virtually impossible.
A previous implementation partner failed to deliver the level of global support needed to manage this complexity at scale, prompting the company to seek a more experienced team.
How We Helped
CrossCountry Consulting’s NetSuite implementation experts were brought in for the re-implementation project. The team initiated a number of critical workstreams, including:
- Standardizing all financial operations on a single NetSuite instance via OneWorld.
- Delivering a tailored solution to streamline and resolve Order-to-Cash (O2C) complexity.
- Leveraging NetSuite SuiteProjects to align services resources with project needs.
- Building the foundation for the automation of core processes.
- Deployed a global support model to ensure smooth adoption, ongoing optimization, and rapid issue resolution.
Results
With a consolidated technology ecosystem, the company could focus on driving efficiencies rather than matching and reconciling financial data from disparate systems. The company gained:
- Unified global data model across 33 countries, enabling consistent reporting and visibility across all business lines.
- Enhanced billing and cash flow visibility.
- Time-to-close reduction due to fewer bottlenecks across finance and operations.
- Vendor rationalization, improving front-office and back-office integration.
- Scalable growth framework to support continued global expansion and innovation.
Enabled with the right financial and technology infrastructure, the firm expects to leverage this transformation experience in other areas of the business for future value creation.