Challenge 

A PE-backed SaaS company, focused on donation management and global payments to over 300,000 active charities, faced a lengthy 6-week close cycle. This extended close was due to an outdated financial system, cumbersome business processes, and heavy reliance on Excel for reporting, none of which could be scaled to support the day-to-day operations of the business.  

As a result, staff could not support the level of transactional volume, detailed analysis, and real-time reconciliation activities required to support operations and provide timely insights as to the status of the Global Money Movement function.  

How We Helped 

CrossCountry Consulting’s business transformation experts were brought in to modernize the underlying financial systems and business processes to support the monthly close and the Global Money Movement function. This work included: 

  • Oracle ERP and EPM implementation: Serving as the business integrator, our team defined the overall strategy and advised the leadership, accounting, and technical teams during the transition to Oracle ERP and Oracle EPM (Account Reconciliations). The team also led the implementation, coordinating activities across the client and system integrator resources. 
  • Transformation and Change Management Office (TCMO): Stood up an official governance and execution organization to provide executive updates, lead the business and technical workstreams, define KPIs to measure success, and manage the milestones and outcomes defined in the project plan. 

Results 

By modernizing the underlying financial systems and reconciliation processes, the firm has established a foundation to enable additional Oracle functionality, AI agents, automated integrations, and advanced reporting capabilities. This culminated in: 

  • ~85% reduction in time-to-close, going from 6 weeks to 5 days. 
  • <5 month system implementation, a rapid transition rarely achieved for projects of this size and scope. 
  • $185K in annual software costs saved by consolidating financial systems. 
  • ~60% reduction in monthly reconciliation workload, freeing up teams to focus on higher-value tasks like board reporting and analysis. 
  • 90% of processing volume automated, with batch processing times dropping from days to hours. 

This transformation was more than just enabling new financial systems and processes. By embracing modern systems and process improvements, the firm not only accelerated its financial close but also unlocked new opportunities for growth, insight, and impact. With a foundation built for the future and a spirit of continuous improvement, the organization stands ready to redefine what’s achievable, with CrossCountry Consulting as a trusted partner every step of the way.