Challenge
A global financial services firm was managing accounts payable (AP) processes across six disconnected systems in nine countries. The 30-person AP team spent most of its time on manual reviews, navigating fragmented procurement and approval workflows.
It was clear an optimized technology architecture was needed, one that could tightly integrate with Coupa and NetSuite.
How We Helped
CrossCountry Consulting’s Coupa implementation experts partnered with Rossum, an AI platform, to deploy a new AI-enabled procurement and AP processing solution. Bringing valuable systems, data, accounting, and project management expertise to the engagement, the CrossCountry team:
- Integrated Rossum with Coupa for goods receipt and invoice approvals.
- Led a global rollout of the new scalable platform.
- Coordinated across three ERPs.
- Tailored implementation by region.
The Rossum integration operated on a 3-phase workflow:
“Streamlining invoice capture, Rossum, and its native Coupa integration significantly enhances Coupa usage, enabling users to unlock greater value from their Coupa investment through faster processing times, improved data quality, and stronger compliance.” – Jordan Cullinane, Managing Director at CrossCountry Consulting
Results
As the solution came online, the firm quickly began realizing significant benefits, including:
- 64% touchless processing in three months.
- 45,000 pages processed annually.
- 90% data accuracy on extracted fields.
- Less than 2 minutes exception handling.
- 9 countries brought live with regional rollouts.
- 4,000 Coupa users impacted.
With a newly designed and implemented solution, the firm’s AP staff was able to unlock financial intelligence, recoup time, and pivot to higher-value tasks. This transformation provides a scalable foundation to deploy further AI and automation on the firm’s growth journey.