Challenge
A specialized government contractor and engineering firm was limited by an outdated Microsoft ERP system. Lacking multi-subsidiary support, offering minimal financial visibility, and relying heavily on tribal knowledge for reporting, a new system was needed as quickly as possible.
With key personnel retiring and the business scaling rapidly, the company faced increasing risk and inefficiencies without a reliable, centralized technology alternative.
How We Helped
CrossCountry Consulting’s NetSuite implementation experts collaborated closely with key business and executive stakeholders to execute on a transformation roadmap that included:
- Implementing NetSuite to centralize project management, billing, time tracking, and expense reporting.
- Supporting complex billing types, including milestone, fixed fee, and cost-plus.
- Enabling accurate project setup and resource planning.
- Configuring NetSuite to handle project budgeting, revenue recognition, invoicing, and collections while prioritizing compliance and automation.
- Reducing manual processes and improving process efficiencies.
- Delivering real-time reporting and dashboards.
Results
Combining the NetSuite implementation with ongoing user and technical support allowed the company to totally reimagine its workflows, reporting, and systems management.
- Enablement of 100+ NetSuite users to generate maximum value from the system.
- 100% financial and operational visibility for key users and stakeholders.
- Scalability without headcount growth, which accelerated time-to-ROI.
- Centralized command center across project, billing, and financial workflows.
- Risk reduction by eliminating dependence on legacy systems and retiring personnel and enforcing compliance controls via NetSuite.
As users spend more time in the system, and NetSuite rolls out continuous enhancements, the company can expect to generate value far beyond its initial investment.