Operational Resilience

The Increasing Importance of Operational Resilience

From cyberattacks, natural disasters, and pandemics to other internal interruptions, organizations face growing threats that can cause widespread operational disruption. Organizations must create an environment of resiliency by integrating disparate programs to mitigate these risks and align with an increasing regulatory focus and ensure that critical business services continue to be delivered when these threats become real.

CrossCountry’s team members have extensive financial services expertise and can help clients assess, develop, and implement overarching operational resilience programs, provide support and insight to improve each of the various resiliency initiatives and integrate them under a robust, cross-organizational governance framework.

Building Operational Resilience

Operational resiliency can and should directly incorporate existing business continuity planning, disaster recovery, cybersecurity, and other programs. Building resiliency will add enhancements to existing programs and enable a pivot from focusing on resilience of systems to identifying critical business services and ensuring those continue to function during a disruption.

Focus Areas

Operational Resilience
Governance Framework

Critical Business
Service Identification

Business Continuity &
Disaster Recovery

Third Party
Risk Management

Cyber &


Our Services

We provide a range of support, whether your organization is preparing for or responding to regulatory oversight, seeking to take its first steps to develop an operational resilience program, or continuing to mature a program to advance towards true operational resiliency.

Strategic Program

Assess the current state of operational resilience governance, siloed program integration, and critical business service and thresholds


Perform in depth reviews of individual siloed programs and determine gaps against regulatory expectations and best practices


Create an implementation roadmap to mature operational resilience program, including critical business services identification and mapping


Provide support to update process, documentation, and change management efforts


 Design and deliver threat scenario and control testing for updated or newly implemented operational resilience program

Industry Insights

Provide ongoing subject matter expertise and regulatory insights to support organizations

Meet Our Operational Resilience Leadership Team

Operational Resilience Leadership
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Partner Lead

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