Challenge

As Hatch Lighting rapidly expanded, so did its complex architecture of functional tools. Due to a lack of integration between its ERP and CRM systems, among others, employees often resorted to downloading information from one platform to feed to another. These manual data flows were time-consuming, error-prone, and siphoning resources away from actual value-add activities.

When upgrading to a new phone system, the effort ultimately failed, which left field teams without stable access to the system and customers stuck in the sales lifecycle. After several cycles of poor systems implementation experiences, the company made the commitment to fully migrate to the cloud with NetSuite at its core.

How We Helped

Observing the marketplace of cloud-based ERPs, Hatch Lighting’s primary objective was to integrate its ERP and CRM requirements into one powerful operating system. NetSuite checked all the boxes.

The company then sought an implementation partner to make the art of the possible real. In collaboration with cross-functional stakeholders, CrossCountry Consulting’s NetSuite solution team was able to address all customization needs, build an implementation blueprint, and bring the system online for maximum end-to-end value and ROI.

This work included:

  • End-to-end assessment of system requirements.
  • Documenting internal improvements and supporting process workflows.
  • Designing a user-friendly experience that sustained all ERP and CRM requirements.
  • Migrating files into cloud-based storage.
  • Managing the full implementation project and retiring outdated process.

Results

Hatch Lighting benefitted from:

  • Fully accessible ERP and CRM information for all employees inside and outside the office.
  • Bespoke customizations that met various technical and functional requirements.
  • Post-production support and fast turnaround on tickets.
  • Time and labor saved on order processing.
  • Maximum production capacity enabled by NetSuite.

As the company continues to grow to new heights, its NetSuite environment is tuned to fuel new corporate objectives and expansion plans.

*SCS Cloud is part of CrossCountry Consulting.