Exiting a crisis, the governance framework is a critical area of an operational resilience program that should be reassessed. (more…)

A Center of Excellence (COE) is one of the most commonly adopted terms used by commercial and government organizations today. However, this can be a nebulous definition used to describe very different entities. (more…)

The second round of the Paycheck Protection Program (PPP) has lasted longer than what many had initially assumed. After the first round of funding was exhausted in a matter of days, the Small Business Administration (SBA) and Congress went back to the drawing board with new financing and requirements for...

As the initial shock of COVID-19 passes and organizations adjust to a “temporary normal” state, most financial institutions across the U.S. have shown remarkable resilience in continuing critical business operations in this new environment. (more…)

If Robotics Process Automation (RPA) is a key foundational technology that can enable an organization to take advantage of other new technologies, it stands to reason that it’s highly important that it be implemented successfully. (more…)